What’s easier? To grow your business by spending lots of time and effort on new lead generation OR working with your existing customers and contacts to build a stronger relationship, leading to more value for all parties?
Your business will THRIVE if you focus on nurturing your customers and building and implementing a great customer loyalty strategy. The right customers should be valued and made to feel special. Doing this consistently will create advocates and raving fans. They’ll WANT to send you referrals from their community.
Join us on Thursday 4th March as Russell will teach you how to move your leads from prospects through to shoppers and up to raving fans that buy from you time and again!
Key learnings you’ll take away from this session:
• How to identify what stage your leads are at and how to move them up from shopper to raving fans
• Key strategies to strengthen your relationship with existing customers
• Top tips for increasing customer satisfaction, turning them into regular buyers and advocates of your business
Here’s what Amanda said about working with ActionCOACH Reading & Wokingham:
“ How my business looks now is very different from how it started, the team has some great experience which they are very happy to share with you and they challenge you to think differently about things, which makes you a more effective business owner.”
Russell Munday
About the Coach:
Russell Munday is a Certified Business Coach with over 25 years of commercial experience starting with opening a start-up specialist recruitment contract division and moving into working with organisations on a consultancy basis and supporting with a whole host of services.
With a passion for coaching / mentoring, Russell is inspired by helping business owners to achieve their goals and aspirations and loves nothing more than working with companies transform their sales, revenue, business goals and methodologies.
