Management Training should never be overlooked: People are often promoted beyond the level for which they’ve been trained… Don’t let that be you or your team.
Course dates:
2-day workshop, Tues 11th March & Tues 18th March
Training frequently comes too late or not at all. A role becomes available either because it’s vacated or created through growth, and a suitable person is promoted. They did well in their previous role, but management skills are not something we’re born with or that are learnt on the job. Promoting someone beyond their training is bad for them, and bad for the team and the business.
Improve your Management Skills
What does it take to be a good manager? What knowledge and skills are required? Managers must be provided with the right training and appropriate insights to enable them to do their job properly. Otherwise, you are just going to have a demotivated and inefficient workforce and your business won’t be able to grow as quickly as you’d like.
It seems like a natural progression, but we tend to find someone does their job well so they get promoted to a management position. Managing one or more team members. Everyone’s happy right? Wrong. In fact, it can spell disaster. The new manager can feel they lack the skills, knowledge and confidence to lead a team to success. And how could they if they haven’t ever had any management training?
Being good at doing a job is not a qualification for managing a team. This is why we’ve designed this series of Management Training half-day workshops to educate and inspire managers as well as help them improve their effectiveness in the role.
The Workshop Series consists of the following topics:
- Self-awareness, Team Interactions & Values
- Delegation & Time Management
- Communication Skills
- Systems & Processes
- Planning
- Appraisals & 1-1 Meetings
So if you’re a business owner looking to invest and develop your existing and future managers OR if you’re a manager and feel like you’d benefit from training – this is for you. Invest in good training and let us help you improve the effectiveness of your management role and the productivity of your team.
Who Should Attend
Management Training is an essential set of skills for anyone who currently manages people, or who wants to gain the skills in order to take on a management role in future. So whether you or a team member lack some management skills, this will be a great course for you. The two-day course will include delegates from several businesses. This enables learning from different organisations, something that’s unusually hard to gain in the normal working routine. Some delegates will already be managing one or more team members, while some will be looking forward to managing people in future, preparing now so they can confidently take on the role when needed.
Course Delivery
The course content has been developed and delivered many times over 12 years, continually updating it to reflect changes in management style and in working practice. The content outlined below is the standard content but will be adjusted to accommodate specific needs of the delegates.
Prior to attending, delegates are given the opportunity to speak to the course leader, Rob Pickering, to understand their specific needs. Changes are made to the content accordingly. Sometimes a delegate’s needs are so specific to their company that it’s not feasible to include it in the course. In these circumstances, Rob will go out of his way to follow up with any delegate to handle the exceptions.
The course is split into two full days a week apart. All delegates are required to attend both days, so please ensure availability for both prior to booking. Splitting the workshop makes it easier for delegates by not having to be away from their office for two consecutive days. It also allows time to return to work after the first half and then review progress at the start of the second session. 2-3 weeks after the second session, all delegates are invited to remotely attend a 90-minute video conference call as a follow-up session, including in the price of the course. This allows delegates the opportunity to reflect on their application of what they learnt and ask for any additional guidance. After that, they’re welcome to email the course leader during the next three months with queries for additional guidance. It’s important that what delegates learn is applied in real life with the opportunity for feedback and guidance.
Course Content
1: Self-awareness
To understand others, you must first understand yourself. To motivate others, it helps to understand what motivates yourself. We’re all different and it’s a mistake to imagine that people should be managed and motivated the way that you like to be.
- Above and Below the line: Ownership, Accountability, Responsibility, versus Blame, Excuses and Denial
- Each participant will complete a DISC behavioural profile prior to the start of the training. These are provided at no extra cost.
- Understanding DISC
- Assessing someone’s DISC manually
- How to get the best from oneself and others by adapting
- Values: what are they, why they’re important
- The ‘Identity Iceberg’ : Understanding how our own values and beliefs effect the way we see the world and make decisions
2: Time Management & Delegation
What passes for time management is often in reality a way to do even more of the wrong things faster! Prioritisation and understanding the priorities is key to maximising your effectiveness.
- Intro to time management
- Urgency vs Importance
- Prioritisation
- Time-bound versus task-bound
- Default Diary
- Using Checklists
- Link to the need for planning
- What is Delegation?
- Why Delegate?
- 3D rule (Do it, Ditch it, Delegate it)
- Delegation failures
- 19-point delegation checklist
- SMART Goals
- Milestones and check-points
3: Communication Skills
We’re taught to read and write, but there’s more to effective communication than that. Listening skills are key in management.
- Reference to DISC and application in communication skills
- Common communication issues and how to address them
- Empathic listening style
- Seek first to understand, then to be understood
- Reflecting back to check understanding
- Delegation – negotiating deadlines and holding to account
- Assertiveness in clear communication
4: Systems & Processes
We often complain that people act inconsistently, yet fail to define what the expected standards are… or to hold everyone accountable.
- Consistency is key
- Positioning – setting expectations
- Under-promise and over-deliver
- Systemisation and processes
- Documenting systems so they’re used
- Implementing checklists
- Setting and measuring KPIs
- Visible reporting
5: Planning
There must be a clear and measurable plan, and everyone must know and understand the part that they play in achieving it.
- Vision and long-term planning
- 1-year plan, 1Q plan, 1W plan, daily updates
- Today isn’t finished until tomorrow is planned
- SMART Goals revisited
- Project planning & management
- Resource planning
- Using Gantt charts to manage projects
6: Appraisals & 1-1 Meetings
Annual appraisals are vital, but they’re often poorly implemented; Managers and staff tend to dislike the process and see little benefit. We’ll show you how to change this and see immediate benefits.
- What motivates people?
- Motivating employees
- Setting goals, standards, clear expectations
- Running regular 1-1s quickly and effectively
- Everyone needs to feel listened to and understood
- What value do we bring to the business, and how can we be more valuable now and in future?
- Personal Development plans
- Suggestions for gaining knowledge and skills without a high cost
- What next: How to ensure the benefits of these training courses continue long after they’re finished
