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We must put innovation and re-invention at the heart of our culture, otherwise we will have the rug pulled out from under our feet by competitors. Often those competitors are outside our industry, using a fresh thinking while the incumbents become bogged down in maintenance.

Your biggest cost is likely your team. Helping them become more efficient is one key way to increase your profits. Train them well, motivate them well. And remember that what gets rewarded gets repeated… but don’t just think of monetary rewards because the benefits are often short-lived.

Creating a shared vision and common goals is transformative in a business. When everyone knows where the company is going, and they know the answer to “what’s in it for me?”, you’ll see the company take off.

Business planning: the key to success or a waste of time? It’s amazing how many businesses operate without a plan.

How do we bridge the gap between intention and action? Here are some tried-and-tested strategies to boost your implementation game.

Let me start with a confession: In my early career as a computer programmer, I was certain – in that way we are when we’re 20 years old – that salespeople were superfluous.